Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@southernbellbrands.com. Please note that returns will need to be sent to the following address: 4401 Ventura Drive, North Charleston, SC 29405

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@southernbellbrands.com.

Shipping

Unless otherwise stated by Company, Customers are responsible for paying all shipping costs. Once paid, Company will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Additionally, Customer must comply with all export regulations of the country of origin and all regulations of the customs agency or department of the importing country. All packing slips and invoices must display the purchase order number and shipper's package numbers. Company reserves the right to reject any shipments which are not accompanied by appropriate documentation.

Third Party Shipping

Company may use a third party shipping service, such as Amazon, Etsy, Walmart, Ebay, and any other relevant platform to fulfill your order. Company is not responsible for whether packing complies with industry standards and is proper to prevent damage to Products during transportation and storage. When a shipment by a Third party to a delivery destination specified by Customer is made, the title to Product(s) and risk of loss pass to Customer upon delivery to the nominated carrier. Company will provide itemized invoicing for additional logistics services and Customer accepts responsibility for these services provided always that Customer’s prior consent has been obtained in respect of any charges.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for items which are used, not in original packaging, or otherwise damaged by the Customer. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@southernbellbrands.com.

Last updated: 03/10/2023